Remote Claims Support Specialist

Mem Ins; Columbia Township, Northern (MO, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Plans (Medical, Dental, Vision)

Annual Performance Bonus

401k with company match

Paid time off

Tuition assistance

Job summary

MEM Insurance is seeking a Claims Care Advocate to provide essential administrative and workflow support within our Claims Department. You will partner with Claims Operations, Subrogation and Nurse Case Management, serving as a main contact for policyholders and partners.

You will help move claims processes forward by managing records, coordinating requests, and assisting adjusters while delivering professional customer service and accurate responses across multiple channels.

Qualifications

• High school diploma or equivalent required.
• 1+ years in a professional office environment.
• Workers’ Compensation exposure preferred.

Responsibilities

• Provide administrative and workflow support across Claims Operations, Subrogation, and Nurse Case Management.
• Serve as primary contact for internal and external inquiries via phone, email, fax, chat, and portals.
• Manage requests for claim-related documentation with third-party vendors.

Skills

Organizational skills

Communication skills

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

ClaimCenter

ImageRight

CorVel

OneCall

Metro Reporting

HomeLink

Job description

MEM Insurance is seeking a Claims Care Advocate to provide essential administrative and workflow support within our Claims Department. You will partner with Claims Operations, Subrogation and Nurse Case Management, serving as a main contact for policyholders and partners.

You will help move claims processes forward by managing records, coordinating requests, and assisting adjusters while delivering professional customer service and accurate responses across multiple channels.