Claim Financial Support Specialist

MEMIC; Portland (ME); Hybrid; USD 34,000 - 40,000; Full time

Job summary

MEMIC in Portland, ME is seeking a Claim Financial Support Specialist I to handle essential financial and clerical tasks, including vendor relations and processing checks within the claims and vendor financial systems.

Initially in-office Monday–Friday for six weeks, the role transitions to hybrid work (in-office 3 days/week, remote 2 days). Strong organizational, analytical, and communication skills are required; Workers’ Compensation experience is a plus.

Qualifications

• Minimum three years of experience in customer service and/or finance.

Responsibilities

• Oversees the CXPCHECK diary and Stop Pays inbox, managing associated workflows that include pay code change requests, stop payment requests, cashed check copy requests, requests for trace identification, and payment movement requests.
• Researches and reconciling payment issues related to stop payment requests and undeliverable checks within the claims and vendor financial systems.
• Inputs financial data into the claims system to reissue payments and ensure timely processing.
• Leads MEMIC’s annual W-9 collection project to ensure compliance with laws and regulations.
• Facilitates processing of checks printed internally, ensuring proper configuration, printing, and mailing according to stakeholder instructions.
• Collaborates cross-functionally with internal stakeholders and external vendor partners to investigate inquiries and reconcile discrepancies of moderate to high complexity, while providing high level of customer service.
• Supports the Financial Specialist II by providing coverage on trained tasks as needed.

Skills

Customer service

Finance experience

Analytical skills

Communication

MS Office

Excel

SharePoint

Typing speed

Workers’ Compensation

Tools

Excel

Word

PowerPoint

SharePoint

Job description

As theClaim Financial Support Specialist I you will engage in essential financial and clerical tasks that are crucial to our operations. Your responsibilities will include managing vendor relationships, processing checks, and collaborating effectively with both our internal team and external partners to support a variety of important functions. This presents an outstanding opportunity for you to make a significant impact and contribute to something exceptional!

*This role takes place in-office Monday-Friday for the first 6 weeks, then transitions to hybrid; in office 3 days/week, remote 2 days.

Responsibilties

• Oversees the CXPCHECK diary and Stop Pays inbox, managing associated workflows that include pay code change requests, stop payment requests, cashed check copy requests, requests for trace identification, and payment movement requests.
• Responsible for researching and reconciling payment issues related to stop payment requests and undeliverable checks within the claims and vendor financial systems. This entails updating and maintaining vendor systems as necessary.
• Accurately inputs financial data into the claims system, with a primary focus on reissuing payments to ensure timely and correct processing.
• Serves as the lead for MEMIC’s annual W-9 collection project, ensuring compliance with applicable laws and regulations to maintain organizational integrity.
• Facilitates the processing of checks printed internally, ensuring they are configured properly in the claims system, printed accurately, and mailed out according to stakeholder instructions.
• Collaborates cross-functionally with internal stakeholders and external vendor partners to investigate inquiries and reconcile discrepancies of moderate to high complexity, while consistently providing a high level of customer service.
• Supports the Financial Specialist II in their duties and responsibilities, including providing coverage on trained tasks as needed, to maintain operational efficiency.

Requirements

• We prefer candidates with a minimum of three years of experience in customer service and/or finance.
• The ability to quickly learn multiple computer applications, along with typing speed and accuracy, is essential.
• A solid understanding of financial procedures, coupled with strong analytical and research skills, is required. Candidates should also demonstrate initiative on projects that involve communication with both internal and external customers.
• Effective collaboration with organizational team members is crucial, as is the ability to communicate clearly and consistently in both verbal and written forms.
• Strong organizational skills and meticulous attention to detail are vital.
• Excellent time management skills and the capability to manage multiple tasks simultaneously are a must.
• The ability to identify trends and solve problems independently is important.
• Candidates must thrive under pressure, adapt to changing priorities, and manage multiple tasks effectively.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and SharePoint, is required.
• Prior experience in Workers’ Compensation Claim processing or support is a plus.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at [e-mail].

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

MEMIC's Job Applicant Privacy Notice

Check out our benefit offerings here! Targeted salary range: $25/hour - $29/hour