Customer Service Representative

MEMIC; Portland (ME); On-site; USD 66,125,000 - 71,635,000; Full time

Job summary

MEMIC in Portland, ME is hiring a Customer Service Representative to be the first point of contact for claims‑related calls. You’ll help providers, insureds, and injured workers with accurate information and timely resolutions.

Join a mission‑driven team that values accuracy, organization, and exceptional service; expect a fast‑paced environment and opportunities to develop insurance and claims support experience.

Qualifications

• Customer service or call‑center experience preferred.
• Strong phone presence and clear communication.
• Fast and accurate typing and data entry.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Excellent organization and time management.
• Ability to juggle multiple systems and tasks.

Responsibilities

• Answer inbound calls on customer service and FROI lines.
• Provide friendly, professional support to providers, insureds, and injured workers.
• Accurately enter First Reports of Injury during calls.
• Resolve claim‑related questions or route for quick resolution.
• Support Claims Operations and the team.
• Process inbound emails, faxes, and mail for the Claims Department.
• Index and manage documents in imaging software.
• Support document processing, reports, portals, and requests.
• Assist with daily/weekly/monthly administrative tasks.

Skills

Customer service

Call center

Phone presence

Typing speed

Organization

Multitasking

Tools

Microsoft Office

Job description

Be the Voice That Makes Workers’ Comp Work Better

At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.

We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.

What You’ll Do

• Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
• Provide friendly, professional support to providers, agents, insureds, and injured workers
• Accurately enter First Reports of Injury while speaking with callers
• Resolve claim‑related questions or route calls appropriately for quick resolution
• Serve as a key member of the customer service team supporting Claims Operations
• Process inbound emails, faxes, and mail for the Claims Department
• Index and manage documents in our imaging software
• Support administrative workflows including document processing, reports, vendor portals, and claim related requests
• Assist with daily, weekly, and monthly administrative tasks to keep operations running smoothly

What We’re Looking For

• Customer service or call‑center experience strongly preferred
• Strong phone presence with clear, professional communication skills
• Fast and accurate typing and data‑entry skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Exceptional organization, attention to detail, and time‑management abilities
• Ability to confidently juggle multiple systems and tasks

Why This Role Stands Out

• Mission‑driven work with real impact on injured workers
• Stable, professional work environment
• Develop valuable experience in insurance and claims support
• Join a team that values training, accuracy, and customer care

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us [e-mail].

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

The pay rate for this role is $23.74/hour

MEMIC is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, national origin, color, religion, age, gender, sexual orientation, gender identity or expression, disability, genetic information, military and veteran status, or any other protected status under applicable federal, state or local law.

As set forth in MEMIC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.