Claims Support Specialist, Customer Care

MEMIC; Portland (ME); On-site; USD 48,000 - 52,000; Full time

Job summary

MEMIC in Portland, ME is hiring a Customer Service Representative to be the first point of contact for claims‑related calls. You’ll help providers, insureds, and injured workers with accurate information and timely resolutions.

Join a mission‑driven team that values accuracy, organization, and exceptional service; expect a fast‑paced environment and opportunities to develop insurance and claims support experience.

Qualifications

• Customer service or call‑center experience preferred.
• Strong phone presence and clear communication.
• Fast and accurate typing and data entry.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Excellent organization and time management.
• Ability to juggle multiple systems and tasks.

Responsibilities

• Answer inbound calls on customer service and FROI lines.
• Provide friendly, professional support to providers, insureds, and injured workers.
• Accurately enter First Reports of Injury during calls.
• Resolve claim‑related questions or route for quick resolution.
• Support Claims Operations and the team.
• Process inbound emails, faxes, and mail for the Claims Department.
• Index and manage documents in imaging software.
• Support document processing, reports, portals, and requests.
• Assist with daily/weekly/monthly administrative tasks.

Skills

Customer service

Call center

Phone presence

Typing speed

Organization

Multitasking

Tools

Microsoft Office

Job description

MEMIC in Portland, ME is hiring a Customer Service Representative to be the first point of contact for claims‑related calls. You’ll help providers, insureds, and injured workers with accurate information and timely resolutions.

Join a mission‑driven team that values accuracy, organization, and exceptional service; expect a fast‑paced environment and opportunities to develop insurance and claims support experience.