Claims Support Specialist

ICW Group; Orlando (FL); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

401K retirement plan with company matc

Paid Time Off

Paid holidays throughout the year

Support for continuing education

Job summary

ICW Group in Orlando, FL is seeking a Claims Assistant to provide essential administrative support to Claims Examiners and help ensure timely payment of benefits. This role emphasizes accurate data entry, proficient use of MS Office, and effective communication with insureds and vendors.

As part of ICW Group, you will work in a collaborative office environment, handle routine claim processing tasks, and contribute to maintaining auditable documentation while delivering exceptional customer

Qualifications

• High school diploma or GED required; minimum 1+ years’ claims insurance or related experience.
• Proficient with Microsoft Office; ability to learn ERP software.
• Excellent data entry skills with strong attention to detail.
• Exceptional customer service, phone etiquette and time management.
• Strong reading, writing, basic math and ability to prioritize tasks.

Responsibilities

• Provide basic to intermediate administrative support to Claims Examiners.
• Contact insured and other parties to obtain information for processing claims.
• Document conversations in ERP and update claim data.
• Handle diary tasks and adapt to procedural changes.
• Assist in payments processing and communicating with clients and vendors.
• Ensure documentation is complete for auditing purposes.

Skills

Microsoft Office

ERP software

Customer service

Data entry

Attention to detail

Time management

Read/write instructions

Basic math

Team collaboration

Judgment

Education

High school diploma or GED

Tools

Microsoft Office

ERP software

Job description

ICW Group in Orlando, FL is seeking a Claims Assistant to provide essential administrative support to Claims Examiners and help ensure timely payment of benefits. This role emphasizes accurate data entry, proficient use of MS Office, and effective communication with insureds and vendors.

As part of ICW Group, you will work in a collaborative office environment, handle routine claim processing tasks, and contribute to maintaining auditable documentation while delivering exceptional customer