Claims Assistant: Impactful Admin Support with Bonus Potential

ICW Group; Philadelphia (Philadelphia County); On-site; USD 27,000 - 43,000; Full time

Job summary

ICW Group is hiring for a Claims Assistant to provide essential administrative support to Claims Examiners in a dynamic, service-focused environment. You will handle information gathering, documentation in ERP systems, and timely processing of claims with attention to detail and strong customer service orientation.

The role emphasizes accuracy, teamwork, and adherence to procedures while supporting the claims team to ensure efficient payment processing and client satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum 1+ years’ claims insurance or related experience.
• Excellent data entry and customer service.

Responsibilities

• Delivers basic to intermediate administrative support to Claims Examiners.
• Contacts insured and other relevant parties to the claim to obtain necessary information.
• Documents conversations or information in ERP system.
• Organizes and updates claims information with assigned Claims Examiners.
• Stays current with diary tasks and procedural changes.
• Provides information to insureds, claimants and vendors as requested by the Examiner.
• Processes claims for indemnity payments and state mandated forms.
• Processes appropriate claims related payments.

Skills

Microsoft Office

ERP familiarity

Data entry

Time management

Customer service

Attention to detail

Team collaboration

Judgment

Education

High School Diploma or GED

Tools

ERP software

Job description

ICW Group is hiring for a Claims Assistant to provide essential administrative support to Claims Examiners in a dynamic, service-focused environment. You will handle information gathering, documentation in ERP systems, and timely processing of claims with attention to detail and strong customer service orientation.

The role emphasizes accuracy, teamwork, and adherence to procedures while supporting the claims team to ensure efficient payment processing and client satisfaction.