Claims Support Specialist

ICW Group; Sacramento (CA); On-site; USD 27,000 - 43,000; Full time

Job summary

ICW Group is seeking a Claims Assistant to provide administrative support to Claims Examiners and help ensure timely claim processing and payments. You will interact with insureds, claimants, and vendors, document conversations, and keep claims data accurate.

This role emphasizes strong computer skills, data entry, customer service, and attention to detail. If you thrive in a fast-paced office setting and enjoy helping people navigate claims, join ICW Group's Sacramento area team.

Qualifications

• High school diploma or GED required.
• Minimum of 1+ years’ claims insurance or related experience.
• Intermediate computer skills with Microsoft Office Suite.
• Ability to learn ERP software.
• Excellent data entry and attention to detail.
• Strong customer service, phone etiquette and time management.
• Able to read, write, and understand simple instructions.

Responsibilities

• Delivers basic to intermediate administrative support to Claims Examiners.
• Contacts insured and other relevant parties to the claim to obtain necessary information.
• Documents conversations or information in ERP and updates claims data.
• Provides information to insureds, claimants and vendors as requested by the Examiner.
• Processes claims for indemnity payments and state mandated forms.
• Supports Claims Examiners in the preparation, processing and monitoring of payments.
• Ensures documentation required to process claims is accurate and complete for auditing purposes.

Skills

Microsoft Office

Customer service

Data entry

Attention to detail

Time management

Reading & writing

Basic math

Team collaboration

Decision making

Education

HS Diploma or GED

Tools

ERP software

Job description

ICW Group is seeking a Claims Assistant to provide administrative support to Claims Examiners and help ensure timely claim processing and payments. You will interact with insureds, claimants, and vendors, document conversations, and keep claims data accurate.

This role emphasizes strong computer skills, data entry, customer service, and attention to detail. If you thrive in a fast-paced office setting and enjoy helping people navigate claims, join ICW Group's Sacramento area team.