Hybrid Claims Support Specialist

ICW INSURANCE COMPANY OF THE WEST; United States; Hybrid; USD 27,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K retirement plans with company/ROI

Paid Time Off

Paid holidays

Bonus potential

Job summary

ICW Group is seeking a Claims Assistant to provide essential administrative support to Claims Examiners and help ensure timely payment of benefits, compliant with state laws. The role focuses on data entry, documentation, and customer service in an office setting.

The position emphasizes attention to detail, ability to manage multiple tasks, and collaboration with internal teams to support accurate claim resolutions.

Qualifications

• High school diploma or GED required.
• Minimum of 1+ years’ claims insurance or closely related experience.
• Strong data entry, math, and office procedures as part of daily tasks.

Responsibilities

• Deliver basic to intermediate administrative support to Claims Examiners.
• Contact insured and others to gather information for claims processing.
• Document conversations and data in ERP system.
• Update and organize claims information with Examiners; access and retrieve data.
• Maintain diary tasks and adapt to procedural changes.
• Provide exceptional customer service to internal and external customers.
• Process indemnity payments and state mandated forms.
• Assist in claim resolution on administrative projects.
• Support preparation, processing, and monitoring of payments.
• Communicate claim information to clients, counsel, service providers, and internal staff.

Skills

Customer service

Time management

Data entry

Attention to detail

Reading & writing simple instructions

Education

High school diploma or GED

Tools

Microsoft Office

ERP software

Job description

ICW Group is seeking a Claims Assistant to provide essential administrative support to Claims Examiners and help ensure timely payment of benefits, compliant with state laws. The role focuses on data entry, documentation, and customer service in an office setting.

The position emphasizes attention to detail, ability to manage multiple tasks, and collaboration with internal teams to support accurate claim resolutions.