Claims Support Specialist — Bonus Eligible

ICW Group; San Diego (CA); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Paid holidays

401K with company match

Bonus potential

Job summary

ICW Group is seeking a Claims Assistant to provide administrative support to Claims Examiners and to assist with claim processing and payments. The role emphasizes accurate data entry, strong customer service, and efficient handling of routine claims tasks in a professional office environment.

The position requires a high school diploma or GED and at least 1 year of claims insurance experience. No sponsorship is offered, and duties include using ERP systems and MS Office tools to manage claims

Qualifications

• High school diploma or GED required.
• Minimum of 1+ years’ claims insurance or closely related experience.

Responsibilities

• Delivers basic to intermediate administrative support to Claims Examiners.
• Contacts insured and other relevant parties to the claim to obtain necessary information to process the insurance claim.
• Documents conversations or information on ERP system.
• Organizes and updates claim information with Claims Examiners.
• Stays current with diary tasks and procedural changes.
• Provides information to insureds, claimants and outside vendors as requested by the Examiner.
• Processes claims for indemnity payments and state mandated forms.
• Processes appropriate claims related payments.
• Supports Claims Examiners in preparation, processing and monitoring of payments.
• Communicates pertinent claim information to clients and staff.
• Ensures documentation required to process claims is accurate for auditing.

Skills

MS Office

Office procedures

Customer service

Phone etiquette

Time management

Data entry

Attention to detail

Reading/writing basics

Basic math

Team collaboration

Decision making

Education

High school diploma or GED

1+ years claims insurance experience

Tools

ERP knowledge

Microsoft Office

Job description

ICW Group is seeking a Claims Assistant to provide administrative support to Claims Examiners and to assist with claim processing and payments. The role emphasizes accurate data entry, strong customer service, and efficient handling of routine claims tasks in a professional office environment.

The position requires a high school diploma or GED and at least 1 year of claims insurance experience. No sponsorship is offered, and duties include using ERP systems and MS Office tools to manage claims