Claims & Settlements Specialist

The Suddath Companies; Jacksonville (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay for hourly employees

Biweekly pay for salaried employees

Paid time off & holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking a dedicated claims professional to support the settlement process for damaged shipments. You will review claim information, coordinate inspections and repairs, and communicate with all parties to settle claims fairly and promptly.

Strong written and verbal communication, attention to detail, and the ability to work under pressure are essential. The role emphasizes customer service and cross-functional collaboration in a logistics environment.

Qualifications

• Excellent verbal and written communication skills required.
• Highly customer service oriented.
• Ability to prioritize and re-prioritize as situations and needs change.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.
• Excellent teamwork and interpersonal skills required.
• Excellent attention to detail and follow through.

Responsibilities

• Review claim information and other records to ascertain completeness and validity of claim.
• Oversee the arrangement, inspection and repair of damaged goods; monitor performance of contractors to ensure repair is performed satisfactorily and timely.
• Correspond with all parties involved in the settlement of claim.
• Compute and calculate amount of claim; claimant is paid the amount due according to settlement agreement and company procedures.
• Determine which carrier is liable for damage of shipment; If chargeable, prepare a claims package with invoice and all documentation to support the settlement.

Skills

Communication skills

Customer service

Prioritization

Multitasking

Team collaboration

Attention to detail

Education

High school diploma / GED

1–2 years related experience

Tools

MS Word

MS Excel

Job description

The Suddath Companies is seeking a dedicated claims professional to support the settlement process for damaged shipments. You will review claim information, coordinate inspections and repairs, and communicate with all parties to settle claims fairly and promptly.

Strong written and verbal communication, attention to detail, and the ability to work under pressure are essential. The role emphasizes customer service and cross-functional collaboration in a logistics environment.