Claims Adjuster

The Suddath Companies; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay for hourly employees

Biweekly pay for salaried employees

Paid time off & holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking a dedicated claims professional to support the settlement process for damaged shipments. You will review claim information, coordinate inspections and repairs, and communicate with all parties to settle claims fairly and promptly.

Strong written and verbal communication, attention to detail, and the ability to work under pressure are essential. The role emphasizes customer service and cross-functional collaboration in a logistics environment.

Qualifications

• Excellent verbal and written communication skills required.
• Highly customer service oriented.
• Ability to prioritize and re-prioritize as situations and needs change.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.
• Excellent teamwork and interpersonal skills required.
• Excellent attention to detail and follow through.

Responsibilities

• Review claim information and other records to ascertain completeness and validity of claim.
• Oversee the arrangement, inspection and repair of damaged goods; monitor performance of contractors to ensure repair is performed satisfactorily and timely.
• Correspond with all parties involved in the settlement of claim.
• Compute and calculate amount of claim; claimant is paid the amount due according to settlement agreement and company procedures.
• Determine which carrier is liable for damage of shipment; If chargeable, prepare a claims package with invoice and all documentation to support the settlement.

Skills

Communication skills

Customer service

Prioritization

Multitasking

Team collaboration

Attention to detail

Education

High school diploma / GED

1–2 years related experience

Tools

MS Word

MS Excel

Job description

Why Choose Suddath to \"Move\" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Summary

Communicate with claimant regarding the procedure for filing the claim

Essential Duties and Responsibilities

• Review claim information and other records to ascertain completeness and validity of claim
• Oversee the arrangement, inspection and repair of damaged goods; monitor performance of contractors to insure repair is performed satisfactorily and timely
• Correspond with all parties involved in the settlement of claim
• Compute and calculate amount of claim; claimant is paid the amount due according to settlement agreement and company procedures
• Determine which carrier is liable for damage of shipment; If chargeable, prepare a claims package with invoice and all documentation to support the settlement

Job Skills Required

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of MS Word and MS Excel. Must have strong data entry skills.

Certificates and Licenses

No certifications needed

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.

Equal Opportunity Employer

The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED