Cargo Claims Settlement Specialist

SIRVA Inc.; United States; Remote; CAD 73,399,000 - 122,331,000; Full time

Job summary

SIRVA Inc. is seeking a Claims Analyst to settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt.

You will investigate, determine liability, and negotiate settlements while maintaining precise records and managing expectations. The role emphasizes verification (55%), negotiation (40%), and project work (5%), with requirements including 1–3 years in claims or customer service, strong written and verbal communication, and proficiency in Word and

Qualifications

• Minimum 1–3 years in Claims or Customer Service
• Excellent verbal, written, and problem-solving skills
• Proficient with Microsoft Word and Excel
• Must be organized and able to multi-task

Responsibilities

• Verify and investigate all aspects of the claim to determine liability and identify accountable parties
• Negotiate settlements, assess repair vs cash-out options, and ensure compliance with terms
• Handle multiple projects and maintain thorough documentation of all claims

Skills

Verbal communication

Written communication

Problem solving

Organization / multitasking

Education

Associate degree or Bachelor's degree preferred

Tools

Microsoft Word

Excel

Job description

SIRVA Inc. is seeking a Claims Analyst to settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt.

You will investigate, determine liability, and negotiate settlements while maintaining precise records and managing expectations. The role emphasizes verification (55%), negotiation (40%), and project work (5%), with requirements including 1–3 years in claims or customer service, strong written and verbal communication, and proficiency in Word and