Claims Analyst: Settlement & Liability Specialist

SIRVA Inc.; Oakbrook Terrace (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Sirva Worldwide, Inc. is seeking a Claims Analyst to settle cargo claims with diverse customers within 30 days of receipt.

You will investigate claims, review contracts, gather information from involved parties, and guide repair firms through inspections and repairs while determining liability. The role emphasizes accurate record-keeping, settlement negotiation per contractual terms, and managing multiple projects.

Qualifications

• Associate or bachelor's degree preferred.
• Minimum 1–3 years in Claims or Customer Service setting.
• Excellent verbal, written, and problem-solving skills.
• Must be organized and able to multi-task.

Responsibilities

• Verify and investigate all aspects of the claim to establish liability.
• Utilize contract paperwork, repair firm assessments, and customer communication in liability assessment.
• Maintain precise records to support approvals or denials decisions.
• Instruct repair firms to provide inspection and repair reports to ensure timely settlement.
• Assess the value of claimed items and evaluate repair alternatives vs cash-out options.
• Review carrier liability and present settlement proposals to customers.
• Negotiate disputes and finalize settlements in line with contractual terms.
• Various projects as assigned.

Skills

Verbal communication

Written communication

Problem solving

Multi-tasking

Microsoft Word

Microsoft Excel

Education

Associate or Bachelor’s degree

Tools

Microsoft Word

Excel

Job description

Sirva Worldwide, Inc. is seeking a Claims Analyst to settle cargo claims with diverse customers within 30 days of receipt.

You will investigate claims, review contracts, gather information from involved parties, and guide repair firms through inspections and repairs while determining liability. The role emphasizes accurate record-keeping, settlement negotiation per contractual terms, and managing multiple projects.