Claims Programs Manager for Multi-Brand Risk

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Inspire Brands, Inc. is seeking an experienced Claims Manager to implement efficient claims management procedures for all commercial policies across our restaurant brands. You will delegate, escalate, or directly handle claims to reduce cost of risk and improve outcomes.

You will lead a team, oversee TPAs and carriers, and collaborate with Safety, Training and Operations to drive safety initiatives and effective loss control across 33,300+ restaurant locations globally.

Qualifications

• Experience in multi-state workers’ compensation laws, rules and regulations.
• Solid knowledge of dram shop, products liability, premises liability and automobile liability.
• Advanced knowledge of insurance policies, especially commercial general liability and auto liability.
• Demonstrated skills in decision making, negotiating, problem solving and process improvement.

Responsibilities

• Lead management of property and casualty claims programs for all brands with company restaurant locations.
• Manage third-party claims administrator and insurance carrier resources; conduct quarterly claims reviews and manage TPA issues.
• Provide direction, supervision and coaching of claims management team to minimize costs.
• Identify programs and processes to improve post-loss claims management.
• Develop and maintain claims analytics to ensure effective operations.
• Monitor assignments to balance workload and create efficiencies.
• Collaborate with Safety Programs, Training and Operations teams to support safety initiatives.
• Relay information on significant claims trends to HR and Operations leaders.
• Establish actuarial benchmarks to monitor yearly claims performance.
• Stay current on multi-state workers’ comp and general liability trends.
• Consult with Litigation Director on claims-related legal updates.
• Support Risk Management on risk-related projects.
• Maintain relationships with vendors, defense counsel and external parties.

Skills

Claims management

Workers' compensation

Premises liability

Communication skills

Process improvement

Education

College degree

Risk Management & Insurance

Job description

Inspire Brands, Inc. is seeking an experienced Claims Manager to implement efficient claims management procedures for all commercial policies across our restaurant brands. You will delegate, escalate, or directly handle claims to reduce cost of risk and improve outcomes.

You will lead a team, oversee TPAs and carriers, and collaborate with Safety, Training and Operations to drive safety initiatives and effective loss control across 33,300+ restaurant locations globally.