Manager, Claims Programs

Inspire-Brands; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Inspire Brands seeks an experienced claims leader to manage property and casualty claims for all brand restaurant locations. You will supervise a claims team, coordinate with TPAs and insurers, and implement processes to reduce cost of risk while improving resolution quality.

You will analyze trends, collaborate with Safety and Operations, and establish benchmarks for annual performance across multi-state environments.

Qualifications

• Multi-state workers' compensation laws knowledge
• Dram shop, products liability, premises liability, and automobile liability knowledge
• General liability and automobile insurance knowledge
• Decision making, negotiation, problem solving, and process improvement
• Excellent verbal and written communication, presentation experience
• Basic knowledge of risk management and claim information systems

Responsibilities

• Lead property and casualty claims programs for all brands with company restaurant locations
• Manage third-party claims administrator and insurance carrier resources
• Provide direction, oversight and coaching of claims team
• Identify and implement post-loss claims management improvements
• Develop analytics to monitor claims performance and balance workload
• Collaborate with Safety, Operations and HR to support safety initiatives
• Report significant claims trends to HR and Operations leaders
• Establish and monitor actuarial benchmarks for yearly claims performance
• Stay current on multi-state workers' comp and general liability trends
• Support Risk Management projects and external vendors/defense counsel

Skills

Workers' comp laws

Dram shop liability

Premises liability

General liability

Automobile liability

Negotiation

Decision making

Process improvement

Communication skills

Risk management systems

Education

College degree

Risk Management & Insurance

Tools

Claims management systems

Analytics tools

TPA coordination tools

Job description

PURPOSE OF THE POSITIONResponsible for implementing efficient claims management procedures and establishing protocols for successful claims resolution for all commercial insurance policies through delegation, escalation, or direct involvement to help reduce Inspire Brands’ cost of risk.RESPONSIBILITIESLead the management of property and casualty claims programs for all brands with company restaurant locationsManage third-party claims administrator and insurance carrier claim resources, conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issuesProvide direction, oversight, supervision and coaching of claims management team to ensure claims are resolved accurately, efficiently and at minimal costIdentify and recommend programs and processes to effectively manage continuous improvement of post-loss claims managementDevelop, implement and maintain claims analytics to ensure claims management team is operating effectivelyMonitor claims assignments and activities to balance workload and create efficienciesCollaborate with internal stake holders such as Safety Programs Manager, Training leaders, Operations leaders, and others, to support the implementation of safety initiatives and training throughout all brandsRelay information and make recommendations concerning significant claims trends or practices to HR Business Partners and Operations leadersEstablish actuarial benchmarks for monitoring yearly claims performanceRemain current on multi-state workers’ compensation and general liability industry trendsConfer with Litigation Director on claims-related legal updatesSupport Risk Management department on risk-related projectsEstablish and maintain relationships with vendors, defense counsel and other external parties related to claims processEDUCATION QUALIFICATIONRequired Minimum: College DegreePreferred: Risk Management & InsuranceEXPERIENCE QUALIFICATIONRequired Minimum: 5+ yearsPreferred: Working in claims management environmentREQUIRED KNOWLEDGE, SKILLS OR ABILITIESProven knowledge and experience in multi-state workers’ compensation laws, rules, and regulationsSolid knowledge of laws, rules and regulations for dram shop, products liability, premises liability, and automobile liabilityAdvanced knowledge of insurance policies and terms, especially commercial general liability, and automobile insuranceDemonstrated skills in effective decision making, negotiating, problem solving, and process improvementExcellent verbal and written communication skills, including presentation experienceBasic knowledge of risk management and claim information systemsInspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.