Manager, Claims Programs

IRB USA Inspire Resources; United States; Presencial; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Inspire is seeking a senior claims leader to implement efficient procedures for all commercial policies across our restaurant brands. You will delegate, escalate, or directly handle complex claims to reduce cost of risk and improve outcomes.

You will manage a claims management team, collaborate with HR, Safety, Operations, and external partners, and establish benchmarks to monitor yearly performance while staying current on multi-state regulations.

Qualificações

• Proven knowledge of multi-state workers’ compensation laws and related regulations.
• Solid understanding of dram shop, products, premises and automobile liability.
• Advanced knowledge of commercial general liability and auto insurance terms.
• Ability to drive process improvements and cost reduction in claims handling.
• Strong written and verbal communication, including presentations.
• Basic familiarity with risk management and claims information systems.

Responsabilidades

• Lead management of property and casualty claims programs for all brands with restaurant locations.
• Oversee third-party claims administrators and carriers; conduct quarterly reviews.
• Provide direction, supervision, and coaching to the claims team to optimize results.
• Develop programs to improve post-loss claims management and outcomes.
• Implement claims analytics to monitor efficiency and effectiveness.
• Balance workload and improve efficiency across assignments.
• Collaborate with Safety, Training and Operations teams to support safety initiatives.
• Communicate trends to HR Partners and Operations leaders; advise on best practices.
• Establish and monitor actuarial benchmarks for yearly claims performance.
• Stay current on multi-state workers’ compensation and general liability trends.
• Consult with Litigation Director on claims-related legal updates and risk-related projects.
• Maintain relationships with vendors, defense counsel and other external parties.

Conhecimentos

Negotiation

Decision making

Problem solving

Excellent communication

Risk management knowledge

Leadership and coaching

Formação académica

College Degree

Preferred: Risk Management & Insurance

Ferramentas

Claim information systems

Descrição da oferta de emprego

Purpose of the Position

Responsible for implementing efficient claims management procedures and establishing protocols for successful claims resolution for all commercial insurance policies through delegation, escalation, or direct involvement to help reduce Inspire Brands’ cost of risk.

Responsibilities

• Lead the management of property and casualty claims programs for all brands with company restaurant locations
• Manage third-party claims administrator and insurance carrier claim resources, conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issues
• Provide direction, oversight, supervision and coaching of claims management team to ensure claims are resolved accurately, efficiently and at minimal cost
• Identify and recommend programs and processes to effectively manage continuous improvement of post-loss claims management
• Develop, implement and maintain claims analytics to ensure claims management team is operating effectively
• Monitor claims assignments and activities to balance workload and create efficiencies
• Collaborate with internal stake holders such as Safety Programs Manager, Training leaders, Operations leaders, and others, to support the implementation of safety initiatives and training throughout all brands
• Relay information and make recommendations concerning significant claims trends or practices to HR Business Partners and Operations leaders
• Establish actuarial benchmarks for monitoring yearly claims performance
• Remain current on multi-state workers’ compensation and general liability industry trends
• Confer with Litigation Director on claims-related legal updates
• Support Risk Management department on risk-related projects
• Establish and maintain relationships with vendors, defense counsel and other external parties related to claims process

Education Qualification

Required Minimum: College Degree

Preferred: Risk Management & Insurance

Experience Qualification

Required Minimum: 5+ years

Preferred: Working in claims management environment

Required Knowledge, Skills or Abilities

• Proven knowledge and experience in multi-state workers’ compensation laws, rules, and regulations
• Solid knowledge of laws, rules and regulations for dram shop, products liability, premises liability, and automobile liability
• Advanced knowledge of insurance policies and terms, especially commercial general liability, and automobile insurance
• Demonstrated skills in effective decision making, negotiating, problem solving, and process improvement
• Excellent verbal and written communication skills, including presentation experience
• Basic knowledge of risk management and claim information systems

About Inspire

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.