Manager, Claims Programs

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Inspire Brands, Inc. is seeking an experienced Claims Manager to implement efficient claims management procedures for all commercial policies across our restaurant brands. You will delegate, escalate, or directly handle claims to reduce cost of risk and improve outcomes.

You will lead a team, oversee TPAs and carriers, and collaborate with Safety, Training and Operations to drive safety initiatives and effective loss control across 33,300+ restaurant locations globally.

Qualifications

• Experience in multi-state workers’ compensation laws, rules and regulations.
• Solid knowledge of dram shop, products liability, premises liability and automobile liability.
• Advanced knowledge of insurance policies, especially commercial general liability and auto liability.
• Demonstrated skills in decision making, negotiating, problem solving and process improvement.

Responsibilities

• Lead management of property and casualty claims programs for all brands with company restaurant locations.
• Manage third-party claims administrator and insurance carrier resources; conduct quarterly claims reviews and manage TPA issues.
• Provide direction, supervision and coaching of claims management team to minimize costs.
• Identify programs and processes to improve post-loss claims management.
• Develop and maintain claims analytics to ensure effective operations.
• Monitor assignments to balance workload and create efficiencies.
• Collaborate with Safety Programs, Training and Operations teams to support safety initiatives.
• Relay information on significant claims trends to HR and Operations leaders.
• Establish actuarial benchmarks to monitor yearly claims performance.
• Stay current on multi-state workers’ comp and general liability trends.
• Consult with Litigation Director on claims-related legal updates.
• Support Risk Management on risk-related projects.
• Maintain relationships with vendors, defense counsel and external parties.

Skills

Claims management

Workers' compensation

Premises liability

Communication skills

Process improvement

Education

College degree

Risk Management & Insurance

Job description

PURPOSE OF THE POSITION

Responsible for implementing efficient claims management procedures and establishing protocols for successful claims resolution for all commercial insurance policies through delegation, escalation, or direct involvement to help reduce Inspire Brands’ cost of risk.

RESPONSIBILITIES

• Lead the management of property and casualty claims programs for all brands with company restaurant locations
• Manage third-party claims administrator and insurance carrier claim resources, conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issues
• Provide direction, oversight, supervision and coaching of claims management team to ensure claims are resolved accurately, efficiently and at minimal cost
• Identify and recommend programs and processes to effectively manage continuous improvement of post-loss claims management
• Develop, implement and maintain claims analytics to ensure claims management team is operating effectively
• Monitor claims assignments and activities to balance workload and create efficiencies
• Collaborate with internal stake holders such as Safety Programs Manager, Training leaders, Operations leaders, and others, to support the implementation of safety initiatives and training throughout all brands
• Relay information and make recommendations concerning significant claims trends or practices to HR Business Partners and Operations leaders
• Establish actuarial benchmarks for monitoring yearly claims performance
• Remain current on multi-state workers’ compensation and general liability industry trends
• Confer with Litigation Director on claims-related legal updates
• Support Risk Management department on risk-related projects
• Establish and maintain relationships with vendors, defense counsel and other external parties related to claims process

EDUCATION QUALIFICATION

Required Minimum: College Degree

Preferred: Risk Management & Insurance

EXPERIENCE QUALIFICATION

Required Minimum: 5+ years

Preferred: Working in claims management environment

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

• Proven knowledge and experience in multi-state workers’ compensation laws, rules, and regulations
• Solid knowledge of laws, rules and regulations for dram shop, products liability, premises liability, and automobile liability
• Advanced knowledge of insurance policies and terms, especially commercial general liability, and automobile insurance
• Demonstrated skills in effective decision making, negotiating, problem solving, and process improvement
• Excellent verbal and written communication skills, including presentation experience
• Basic knowledge of risk management and claim information systems

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.