Manager, Claims Programs

Inspire; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Inspire is seeking a seasoned risk and claims leader to manage property and casualty claims across all restaurant brands. You will oversee third‑party claim resources, drive cost‑effective resolutions, and guide a team focused on continuous improvement and analytics.

You will monitor multi-state workers’ compensation and general liability trends, collaborating with Safety, Training, Operations and HR to implement risk initiatives across 33,300+ restaurant brands.

Qualifications

• Proven knowledge of multi-state workers’ compensation laws and practices.
• Strong understanding of dram shop, products and premises liability.
• Experience with commercial general liability and auto insurance.

Responsibilities

• Lead property and casualty claims programs for all brand restaurant locations.
• Manage third-party claims administrators and carriers; conduct quarterly reviews.
• Coach claims management team to resolve efficiently and cost‑effectively.
• Identify programs to improve post-loss claims management and analytics.
• Monitor assignments to balance workload and create efficiencies.
• Collaborate with Safety, Operations and HR on risk initiatives.
• Translate claims trends to HR and Operations leaders; report updates.
• Establish benchmarks for yearly claims performance and trends.

Skills

Workers' compensation laws

Dram shop laws

Product & premises liability

Commercial general liability

Decision making & negotiation

Communication skills

Risk management systems

Education

College degree

Risk Management & Insurance

Tools

Claims information systems

Risk management software

Job description

PURPOSE OF THE POSITION

Responsible for implementing efficient claims management procedures and establishing protocols for successful claims resolution for all commercial insurance policies through delegation, escalation, or direct involvement to help reduce Inspire Brands’ cost of risk.

RESPONSIBILITIES

• Lead the management of property and casualty claims programs for all brands with company restaurant locations
• Manage third-party claims administrator and insurance carrier claim resources, conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issues
• Provide direction, oversight, supervision and coaching of claims management team to ensure claims are resolved accurately, efficiently and at minimal cost
• Identify and recommend programs and processes to effectively manage continuous improvement of post-loss claims management
• Develop, implement and maintain claims analytics to ensure claims management team is operating effectively
• Monitor claims assignments and activities to balance workload and create efficiencies
• Collaborate with internal stake holders such as Safety Programs Manager, Training leaders, Operations leaders, and others, to support the implementation of safety initiatives and training throughout all brands
• Relay information and make recommendations concerning significant claims trends or practices to HR Business Partners and Operations leaders
• Establish actuarial benchmarks for monitoring yearly claims performance
• Remain current on multi-state workers’ compensation and general liability industry trends
• Confer with Litigation Director on claims-related legal updates
• Support Risk Management department on risk-related projects
• Establish and maintain relationships with vendors, defense counsel and other external parties related to claims process

EDUCATION QUALIFICATION

Required Minimum: College Degree

Preferred: Risk Management & Insurance

EXPERIENCE QUALIFICATION

Required Minimum: 5+ years

Preferred: Working in claims management environment

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

• Proven knowledge and experience in multi-state workers’ compensation laws, rules, and regulations
• Solid knowledge of laws, rules and regulations for dram shop, products liability, premises liability, and automobile liability
• Advanced knowledge of insurance policies and terms, especially commercial general liability, and automobile insurance
• Demonstrated skills in effective decision making, negotiating, problem solving, and process improvement
• Excellent verbal and written communication skills, including presentation experience
• Basic knowledge of risk management and claim information systems

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.