Claims Operations Training Lead for CAT Readiness

Cor Partners, Inc.; Denton (TX); Híbrido; USD 60.000 - 75.000; Tempo integral

Resumo da vaga

Cor Partners, Inc. seeks an Operations Training Manager to lead onboarding, training, and operational readiness for claims professionals, ensuring alignment with client guidelines, systems, and quality expectations.

You will maintain a trained bench for rapid deployment, partner with leadership on workforce readiness, and deliver accelerated CAT training to support catastrophe events and changing client demands.

Qualificações

• Bachelor’s degree or equivalent experience preferred.
• Minimum of five years of experience in claims handling, claims operations, or a related insurance industry function.
• Previous experience training, coaching, or developing claims professionals.
• Strong technical claims knowledge, including familiarity with client guidelines, claims handling procedures, and quality standards.
• Experience supporting catastrophe operations or high-volume claims environments preferred.

Responsabilidades

• Lead onboarding and training of claims professionals on client-specific guidelines, claims handling procedures, systems, and quality expectations.
• Develop and maintain a trained bench of claims professionals prepared to transition into complex claims assignments based on operational needs.
• Assess team member proficiency, training progress, and readiness for transition into production teams.
• Provide coaching, training, and feedback to strengthen technical claims capabilities and prepare team members for complex claims assignments.
• Coordinate with operational leadership and receiving Team Leads to facilitate successful transitions of qualified team members into production.
• Serve as a primary training resource during catastrophe (CAT) events, delivering accelerated onboarding and training to support rapid deployment.
• Adapt training programs to accommodate changing client requirements, operational priorities, and staffing demands.
• Partner with operational leadership to identify training needs, skill gaps, and opportunities to expand workforce capabilities.
• Develop, maintain, and update training materials and resources to ensure consistency with client guidelines and operational standards.
• Monitor training effectiveness, readiness assessments, and bench capacity to support workforce planning and deployment decisions.
• Contribute to process improvements that enhance efficiency, accuracy, and customer experience.

Conhecimentos

Communication

Coaching

Time management

Problem solving

MS Office

Formação

Bachelor’s degree or equivalent experience

Ferramentas

MS Office

Descrição da vaga

Cor Partners, Inc. seeks an Operations Training Manager to lead onboarding, training, and operational readiness for claims professionals, ensuring alignment with client guidelines, systems, and quality expectations.

You will maintain a trained bench for rapid deployment, partner with leadership on workforce readiness, and deliver accelerated CAT training to support catastrophe events and changing client demands.