Claims Operations Training & Readiness Lead

Engle Martin; Austin (TX); Presencial; USD 60.000 - 75.000; Tempo integral

Resumo da vaga

Eberl Claims Services in Austin, TX seeks an Operations Training Manager to lead onboarding, training, and workforce readiness for claims professionals. You will build a bench for complex assignments and support rapid CAT deployments with accelerated onboarding, while aligning training with client guidelines and standards.

The role requires five+ years in claims, strong coaching and organizational skills, and proficiency with MS Office.

Qualificações

• Bachelor’s degree or equivalent experience preferred.
• Minimum of five years of experience in claims handling, claims operations, or a related insurance industry function.
• Previous experience training, coaching, or developing claims professionals.
• Strong technical claims knowledge, including familiarity with client guidelines, claims handling procedures, and quality standards.

Responsabilidades

• Lead onboarding and training of claims professionals on client-specific guidelines, procedures, systems, and quality expectations.
• Develop and maintain a trained bench of claims professionals prepared to transition into complex claims assignments based on operational needs.
• Assess team proficiency, training progress, and readiness for transition into production.
• Provide coaching, training, and feedback to strengthen technical claims capabilities.
• Coordinate with leadership to facilitate successful transitions of qualified team members into production.
• Serve as a primary training resource during CAT events, delivering accelerated onboarding and training.

Conhecimentos

Coaching

Training

Claims knowledge

Attention to detail

Communication skills

Formação

Bachelor’s degree or equivalent experience

Ferramentas

Microsoft Office

Descrição da vaga

Eberl Claims Services in Austin, TX seeks an Operations Training Manager to lead onboarding, training, and workforce readiness for claims professionals. You will build a bench for complex assignments and support rapid CAT deployments with accelerated onboarding, while aligning training with client guidelines and standards.

The role requires five+ years in claims, strong coaching and organizational skills, and proficiency with MS Office.