Remote Claims Operations Manager

COR Partners; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

COR Partners is seeking a senior Claims Manager to oversee assigned state/client claim types, ensuring staffing aligns with volume and SLOs. You will lead a team of claim specialists, provide coaching, and ensure compliance with guidelines and licensing requirements across states.

The role requires deep claims expertise, strong leadership, and the ability to train adjusters while maintaining high service standards. Some travel may be necessary for site reviews and team development.

Qualifications

• Bachelor’s degree with business relevant degree or equivalent experience.
• 5+ years claims handling (commercial, property, auto, personal lines) and three years claims management experience.
• Innovative thinker and ability to implement new processes and procedures.
• Sound analytical abilities and technical claims expertise.
• Proficient in training adjusters and maintaining licensing in assigned states.

Responsibilities

• Manage the claims activity for assigned state/client/claim type.
• Ensure staffing to flex up/down within assigned area based on claim volume.
• Meet or exceed client SLOs, including settlements, legal reviews and investigations.
• Provide clear management direction to claims resources.
• Review, evaluate, and process claims for client review and payment.
• Handle escalated calls with policyholders, agents, and carrier clients.
• Assign files to adjusters considering certification, licensing, and zoning.
• Maintain client documentation for claim guidelines and training aids.
• Collaborate with Operations and Client Relationship Managers to improve file handling quality.
• Assist with claims specialist hiring, interviewing, and performance reviews.
• Oversee adherence to policies in the Employee Handbook.

Skills

Claims management

Leadership

Client service

Analytical skills

Xactimate

Education

Bachelor's degree

Tools

Xactimate

Sketch/Xactanalysis

MS Office

Job description

COR Partners is seeking a senior Claims Manager to oversee assigned state/client claim types, ensuring staffing aligns with volume and SLOs. You will lead a team of claim specialists, provide coaching, and ensure compliance with guidelines and licensing requirements across states.

The role requires deep claims expertise, strong leadership, and the ability to train adjusters while maintaining high service standards. Some travel may be necessary for site reviews and team development.