Claims Operations Specialist - Customer-Focused

Travelers; Hartford (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paying it Forward Savings Program

Job summary

Travelers in Hartford, CT seeks a Claim Customer Service Representative to support the claims team under moderate supervision. You will triage calls, address customer questions, and assist with processing payments and updating records.

The role emphasizes customer engagement, data accuracy and teamwork with claim professionals across departments. A high school diploma or GED and at least 1 year of service-related experience or a Bachelor's degree are required.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good written and verbal communication via email and online systems.
• Experience with web-enabled applications and database software.

Responsibilities

• Triage and route callers to the appropriate department.
• Answer claim status and payment questions.
• Document claim files, review medical bills, and process mail and records.
• Process claim payments and related expenses accurately and timely.
• Maintain accurate data and generate reports as needed.

Skills

MS Office

Email

Web-enabled applications

Database software

Education

High School Diploma or GED

Bachelor's Degree

Job description

Travelers in Hartford, CT seeks a Claim Customer Service Representative to support the claims team under moderate supervision. You will triage calls, address customer questions, and assist with processing payments and updating records.

The role emphasizes customer engagement, data accuracy and teamwork with claim professionals across departments. A high school diploma or GED and at least 1 year of service-related experience or a Bachelor's degree are required.