Claims Operations & Customer Care Specialist

Travelers; Hartford (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Retirement Plan

Wellness Program

Volunteer Programs

Job summary

Travelers in Hartford seeks a Claims Operations associate to support customer engagements and claims processing. Under moderate supervision you will handle triage, route calls, and document reviews while working with claim professionals to resolve claims.

You will also assist with payments, data management, and reporting while upholding financial controls and strong service standards.

Qualifications

• High School Diploma or GED is required.
• 1 year of service-related work experience OR Bachelor's Degree.
• Proficiency in Microsoft Office and basic software tools.

Responsibilities

• Serve as a customer service representative for the claim department, addressing questions and routing calls.
• Process claim-related tasks, document files, and manage information flows.
• Handle claim payments and financial-related processing with accuracy.

Skills

Microsoft Office

Email communication

Web-enabled applications

Database software

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Travelers in Hartford seeks a Claims Operations associate to support customer engagements and claims processing. Under moderate supervision you will handle triage, route calls, and document reviews while working with claim professionals to resolve claims.

You will also assist with payments, data management, and reporting while upholding financial controls and strong service standards.