Claim Operations Specialist: Payments & Customer Service

Insurance Journal; Morristown (NJ); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers in Morristown, NJ is seeking a Customer Service Representative for the Claims department under moderate supervision. You will build customer relationships, handle inquiries, and support claim processing from intake to resolution.

The role emphasizes accuracy, timely financial transactions, and collaboration with multiple teams. Eligible applicants have at least a high school diploma or GED and 1 year of service-related experience or a Bachelor's degree; benefits include health

Qualifications

• Experience with Microsoft Office and basic computer applications.
• Accountability and ownership in responsibilities.
• Analytical thinking and problem solving.
• Strong communication and interpersonal skills.
• Judgment and decision making.
• Relationship management for cross-functional collaboration.

Responsibilities

• Engage with customers and triage inquiries; provide status and payment information.
• Support claim professionals by documenting files, requesting records, and processing mail.
• Process claim payments and related expenses, ensuring accuracy.
• Maintain and update reports and data in systems.
• Assist with financial controls and reconciliations.
• May lift items up to 20 pounds.
• Perform other duties as assigned.

Skills

MS Office

Data analysis

Communication

Attention to detail

Time management

Education

High School Diploma or GED

1 year service-related work experience OR Bachelor's Degree

Job description

Travelers in Morristown, NJ is seeking a Customer Service Representative for the Claims department under moderate supervision. You will build customer relationships, handle inquiries, and support claim processing from intake to resolution.

The role emphasizes accuracy, timely financial transactions, and collaboration with multiple teams. Eligible applicants have at least a high school diploma or GED and 1 year of service-related experience or a Bachelor's degree; benefits include health