Claims Operations Specialist: Customer Focus & Data Insight

Travelers; Windsor (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Program

Job summary

Travelers is seeking a Customer Engagement and Claims Operations Support associate in Windsor, CT. Under moderate supervision, you will support claim professionals by handling customer questions, routing calls, and assisting with transactions while maintaining accurate records.

You will document files, process payments, review medical bills and wage statements, and help ensure timely claim resolution. This role emphasizes accuracy, organization, and collaboration across teams, with comprehensive

Qualifications

• Experience using Microsoft Office, email, and web-enabled applications.
• Takes ownership and accountability for actions and outcomes.
• Strong analytical thinking and communication skills.
• Ability to exercise sound judgment and make decisions.

Responsibilities

• Serve as a customer service representative for the claim department.
• Triage and route callers to the appropriate department.
• Document claim files and manage records.
• Process payments and review medical bills and wage statements.

Skills

Microsoft Office

Email

Web-enabled Applications

Database Software

Accountability

Analytical Thinking

Communication Skills

Decision Making

Education

High School Diploma or GED

1 year of service-related work experience OR Bachelor’s Degree

Tools

Database Software

Web-enabled Applications

Job description

Travelers is seeking a Customer Engagement and Claims Operations Support associate in Windsor, CT. Under moderate supervision, you will support claim professionals by handling customer questions, routing calls, and assisting with transactions while maintaining accurate records.

You will document files, process payments, review medical bills and wage statements, and help ensure timely claim resolution. This role emphasizes accuracy, organization, and collaboration across teams, with comprehensive