Claims Investigator: Check Claims & Disputes Resolution

First Community Services Data Processing; Killeen (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

FNBT is seeking a Check Claims Specialist to investigate and disposition claims related to forgery, unauthorized withdrawals, and paper drafts. The role requires strong communication with customers and internal teams, attention to detail, and the ability to meet deadlines in a fast-paced environment.

The position emphasizes independent critical thinking, teamwork, and reliable attendance. Candidates should be comfortable handling sensitive information and working with frequent interruptions

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Working knowledge of Microsoft Office and general office equipment.
• Professional written and verbal communication skills with internal & external customers.
• Exhibit independent critical thinking skills.
• Ability to meet deadlines and remain flexible.
• Well-organized with sharp attention to detail.
• Ability to resolve issues with minimal assistance.
• Capacity to work with frequent interruptions.
• Demonstrate emotional control under stress and deadlines.
• Strong customer service skills (both internal & external customers).
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Investigate and submit claim disposition recommendation for forgery, unauthorized withdrawals, and paper draft claims.
• Research and respond to Credit Bureau Claims
• Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations
• Initiate internal closing when needed
• Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters
• Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other duties as assigned

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Stress management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FNBT is seeking a Check Claims Specialist to investigate and disposition claims related to forgery, unauthorized withdrawals, and paper drafts. The role requires strong communication with customers and internal teams, attention to detail, and the ability to meet deadlines in a fast-paced environment.

The position emphasizes independent critical thinking, teamwork, and reliable attendance. Candidates should be comfortable handling sensitive information and working with frequent interruptions