Payments Fraud Claims Investigator

City National Bank; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) match

Career Development and Tuition Reim

Job summary

City National Bank is seeking a Payments Claims Specialist to investigate and process payment fraud claims and disputes with precision. You will interact with clients and colleagues by phone, letter, or email to discuss decisions and gather information, while ensuring timely credits and adherence to regulations.

The role emphasizes ownership, empathy, and accuracy in a fast-paced banking environment, with a focus on quality and client experience.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 2 years in general office, back office banking, or accounting.
• Advanced computer experience with MS Word, Outlook and Excel.

Responsibilities

• Handle payment fraud claims and disputes with accuracy and clear communication.
• Interact with clients and colleagues via phone, letter, or email to discuss decisions and collect details.
• Process provisional and final credits and post actions to appropriate ledgers while maintaining regulatory compliance.

Skills

Customer service

Communication skills

Education

Bachelor's Degree or equivalent

Tools

MS Word

Outlook

Excel

Job description

City National Bank is seeking a Payments Claims Specialist to investigate and process payment fraud claims and disputes with precision. You will interact with clients and colleagues by phone, letter, or email to discuss decisions and gather information, while ensuring timely credits and adherence to regulations.

The role emphasizes ownership, empathy, and accuracy in a fast-paced banking environment, with a focus on quality and client experience.