Check Dispute Analyst

First National Bank Of Pennsylvania; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Check Dispute Analyst in Pittsburgh, PA to process customer check disputes, review for accuracy, and ensure compliance with guidelines. The role may involve crediting accounts and communicating with other financial institutions to recover funds.

The position reports to the Manager of Risk Detections and Investigations within Risk Management and requires strong communication, analytical and customer service skills.

Qualifications

• High School or GED required.
• 1 year of job-related experience.
• MS Word (Basic), MS Excel (Intermediate), MS PowerPoint (Basic).

Responsibilities

• Review customer check disputes for accuracy and validity.
• Coordinate with internal teams to gather required documentation.
• Process disputes per policy to issue credits or contact other banks.
• Provide status and outcome letters to customers.
• Work with branches to mitigate unauthorized activity and refer fraud products.
• Escalate cases to Risk Investigations as needed and assist law enforcement.
• Perform other related duties as assigned.

Skills

Attention to detail

Communication skills

Organizational skills

Interpersonal skills

Customer service

MS Word

MS Excel

MS PowerPoint

Education

High School diploma or GED

Job description

Primary Office Location

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Position Title

Check Dispute Analyst

Business Unit

Risk Management

Reports to

Manager of Risk Detections and Investigations

Position Overview

This position is primarily responsible for the processing of check disputes submitted by customers. The incumbent in this position reviews disputes for accuracy and completion and ensures they are processed in accordance with guidelines. This may result in providing credit to customer accounts and/or corresponding with other financial institutions to recover funds.

Primary Responsibilities

• Reviews check disputes submitted by customers for accuracy and to determine validity.
• Analyst coordinates with internal parties to gather necessary documentation from customers in order to process to completion.
• Processes dispute claims per policy and procedure and provides credit to customers and/or corresponds with other financial institutions to recover funds for customers.
• Ensures letters and/or documentation is provided to customers detailing status and outcome of dispute.
• Works with branch staff to ensure affected customer accounts are closed and new accounts opened to mitigate any additional unauthorized activity, if applicable, or refers customers to Treasury Management to review fraud products in lieu of account closure.
• Escalates claims to Risk Investigations team in case management system for further review, if necessary and/or provides claim documentation to law enforcement if requested.
• Performs other related duties and projects as assigned.

Additional Responsibilities

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

1

Skills Required to Perform the Primary Responsibilities of this Position

• Ability to work and multi-task in a fast paced environment
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork.

A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.