Senior Fraud Claims Case Analyst

U.S. Bank; Tempe (AZ); Vor Ort; USD 30.000 - 41.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Vacation and holidays

Adoption assistance

Sick leave

Zusammenfassung

U.S. Bank seeks a Fraud Check Claims Case Processor to onboard and manage check fraud claims with precision and care. You will apply analytical judgment, review documentation, and ensure regulatory compliance while delivering a customer-first experience.

The role conducts in-depth investigations, collaborates with fraud teams, prioritizes accuracy, and supports fraud‑mitigation strategies across the organization. The position requires working from a U.S. Bank location several days per week.

Qualifikationen

• High school diploma or equivalent required.
• Strong attention to detail and ability to analyze complex information.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple cases simultaneously.
• Knowledge of fraud detection processes and banking regulations is preferred.
• Experience with case management systems and MS Office.

Aufgaben

• Onboard fraud claims from FDI or customer paperwork and enter cases into records.
• Review documentation for accuracy and completeness.
• Investigate DDA fraud claims with applicable rules and regs.
• Evaluate details to determine claim validity and make timely decisions.
• Maintain a customer-first approach through all stages of claim handling.
• Escalate issues promptly to ensure timely resolution.
• Collaborate with internal partners and other fraud lines to improve processing.
• Perform additional responsibilities as assigned.

Kenntnisse

Attention to detail

Written & verbal communication

Independent working

Multi-case management

Fraud detection knowledge

Banking regulations

Analytical judgment

Ausbildung

High school diploma or equivalent

Tools

Case management systems

Microsoft Office Suite

Jobbeschreibung

U.S. Bank seeks a Fraud Check Claims Case Processor to onboard and manage check fraud claims with precision and care. You will apply analytical judgment, review documentation, and ensure regulatory compliance while delivering a customer-first experience.

The role conducts in-depth investigations, collaborates with fraud teams, prioritizes accuracy, and supports fraud‑mitigation strategies across the organization. The position requires working from a U.S. Bank location several days per week.