Fraud & Claims Investigator

FNBT - First National Bank Texas; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT - First National Bank Texas is seeking a detail-oriented claims clerk to support the investigation and disposition of various banking claims. The role requires strong communication with customers and internal teams and a reliable, deadline-driven approach.

The position emphasizes independent work while coordinating with colleagues, handling sensitive information, and adhering to bank policies. A high school diploma and basic Microsoft Office skills are required.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old and pass background check.
• Strong communication skills with customers.
• Ability to work independently and in a team.
• Proficient in Microsoft Office and general office equipment.
• Able to meet deadlines and operate under pressure.

Responsibilities

• Investigate and submit claim disposition recommendations for forgery, unauthorized withdrawals, and paper draft claims.
• Research and respond to Credit Bureau Claims.
• Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations.
• Initiate internal closings when needed.
• Communicate with other bank employees, financial institutions, and account holders by phone, email, and pre-scripted letters.
• Make routine decisions in accordance with policy, procedures and approval limits.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Skills

Microsoft Office

Customer service

Attention to detail

Teamwork

Communication

Education

High school diploma or equivalent

Job description

FNBT - First National Bank Texas is seeking a detail-oriented claims clerk to support the investigation and disposition of various banking claims. The role requires strong communication with customers and internal teams and a reliable, deadline-driven approach.

The position emphasizes independent work while coordinating with colleagues, handling sensitive information, and adhering to bank policies. A high school diploma and basic Microsoft Office skills are required.