Claims Investigator - Cargo & Loss Prevention

Total Quality Logistics; Cincinnati (OH); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision

401(k) with company match

Employee discounts

Financial wellness planning

Tuition reimbursement

Career advancement opportunities

Monthly team competitions

Great Place to Work

Descripción de la vacante

Total Quality Logistics (TQL) is seeking a Claims Representative to manage an evolving portfolio of cargo claims and resolve them through customer, carrier, and insurance outreach. The role emphasizes attention to detail, investigative thinking, and strong customer service within a 24/7 logistics environment.

You will research claims, document submissions, and follow up with insurance partners, carriers, and customers to resolve issues.

Formación

• Experience in claims, insurance, fraud or related field preferred
• Strong independent decision-making skills while maintaining relationships with sales
• Ability to work quickly and handle requests
• Capable of meeting multiple deadlines and changing priorities
• Excellent organizational skills with strong attention to detail

Responsabilidades

• Research reported claims and determine validity of the claim
• Manage the documentation and submission process of each claim in your portfolio
• Follow up on claims and insurance companies on behalf of TQL and our customers
• Collect all necessary documents and information to file, investigate and resolve claims
• Contact carriers, insurance companies, salvage companies and customers regarding claims
• Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

Conocimientos

Attention to detail

Customer service

Investigation skills

Independent decision making

Descripción del empleo

Total Quality Logistics (TQL) is seeking a Claims Representative to manage an evolving portfolio of cargo claims and resolve them through customer, carrier, and insurance outreach. The role emphasizes attention to detail, investigative thinking, and strong customer service within a 24/7 logistics environment.

You will research claims, document submissions, and follow up with insurance partners, carriers, and customers to resolve issues.