Claims Associate

Total Quality Logistics; Cincinnati (OH); On-site; USD 24,108 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Employee discounts

Tuition reimbursement

Monthly team competitions

Referral bonuses

Job summary

Total Quality Logistics in Cincinnati is looking for a Claims Representative to manage cargo claims and enhance risk management efforts. This role demands strong attention to detail, excellent communication skills, and the ability to work independently.

The successful candidate will resolve claims through collaboration with customers, carriers, and insurers, ensuring efficient processing and documentation. The position offers a pay range of $17.50 - $22/hr along with a comprehensive benefits package.

Qualifications

• Experience in claims, insurance, or a related field preferred.
• Ability to work quickly and manage multiple requests.
• Detail-oriented with strong organizational skills.

Responsibilities

• Research reported claims and determine their validity.
• Manage documentation and submission of claims.
• Follow up on claims with insurance companies.
• Collect documents necessary for resolving claims.
• Work with various stakeholders to resolve issues.

Skills

Claims experience

Strong decision-making skills

Excellent communication skills

Organizational skills

Customer service orientation

Job description

About the role:

As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.

What’s in it for you:

• $17.50 - $22/hr.
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Advancement opportunities within structured career paths
• Monthly team competitions and contests
• Employee referral bonuses
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Research reported claims and determine validity of the claim
• Manage the documentation and submission process of each claim in your portfolio
• Diligently follow up on claims and insurance companies on behalf of TQL and our customers
• Collect all necessary documents and information to file, investigate and help resolve claims
• Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
• Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

What you need:

• Experience in claims, insurance, fraud or another related field preferred
• Strong, independent decision‑making skills while maintaining great relationships with the sales department
• Ability to work quickly and handle requests
• Capable of meeting multiple deadlines occurring at the same time
• Ability to prioritize various requests and handle changing priorities
• Excellent organizational skills with strong attention to detail
• Good communication skills
• Strong customer service orientation
• Focused, positive attitude

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.