Transportation Claims Specialist

Unlimited Logistics, LLC.; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Unlimited Logistics, LLC. is seeking a Transportation Claims Specialist to manage freight claims from notification to resolution.

You will serve as the primary contact for customers, carriers, warehouses, insurance, and internal teams regarding cargo shortages, damages, and service-related claims. You will own the day-to-day claims process, apply best practices, escalate high-exposure matters to leadership, and collaborate with Operations, Sales, and Accounting to resolve issues while minimizing

Qualifications

• 3-5+ years in freight brokerage, transportation, logistics, or cargo claims.
• Experience handling freight loss, damage, shortage, service failure.
• Strong attention to detail and investigative skills.
• Ability to manage multiple claims and priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office, especially Excel, Outlook, and Word.
• Experience working with transportation management systems (TMS).
• Knowledge of cargo claims procedures, carrier liability, and transportation regulations.
• Experience negotiating claim settlements, recoveries, and carrier disputes preferred.
• Ability to work independently while exercising sound judgment.

Responsibilities

• Investigate freight loss, damage, shortage, and service failure claims.
• Review bills of lading, PODs, inspection reports, invoices, photos, and supporting documentation.
• Serve as the primary point of contact for customers, carriers, insurers, and internal teams regarding claim activity and status updates.
• Submit claims to carriers and monitor progress through resolution.
• Gather and maintain all required documentation to support claim investigations and recoveries.
• Coordinate communication with customers, carriers, warehouses, and insurance representatives regarding claim status.
• Negotiate claim settlements and carrier recoveries when appropriate.
• Escalate complex, high-exposure, legal, or customer-sensitive claims to leadership as appropriate.
• Maintain accurate claim files, documentation, and claim records.
• Track open claims and ensure timely follow-up on outstanding issues and deadlines.
• Partner with Operations, Sales, and Accounting teams to gather information and resolve claim-related concerns.
• Prepare reports on open claims, recovery efforts, claim trends, and claim costs.
• Identify opportunities to reduce claim frequency and financial exposure through process improvements.
• Ensure compliance with carrier tariffs, transportation regulations, customer requirements, and company procedures.
• Assist with chargebacks, deductions, and disputed freight invoices related to claims.
• Provide exceptional customer service while balancing company interests and risk management objectives.

Skills

Freight claims experience

Investigative skills

Communication

Multitasking

MS Office

TMS knowledge

Independent work

Tools

TMS software

MS Office

Job description

The Transportation Claims Specialist is responsible for managing freight claims from initial notification through final resolution. This role serves as the primary point of contact for customers, carriers, warehouses, insurance companies and internal teams regarding cargo shortages, damages, lost shipments, and service-related claims. The Transportation Claims Specialist works to minimize company risk, recover costs, maintain customer satisfaction, and ensure claims are resolved accurately and efficiently.

The ideal candidate brings prior transportation claims experience and serves as a subject matter expert on cargo claims procedures, carrier liability, and industry best practices. This position will own the day-to-day claims process while escalating complex, high-exposure, legal, or customer-sensitive matters to leadership as appropriate.

• Investigate freight loss, damage, shortage, temperature-related, and service failure claims.
• Review bills of lading, proofs of delivery (PODs), inspection reports, invoices, photos, and supporting documentation.
• Serve as the primary point of contact for customers, carriers, insurance companies and internal teams regarding claim activity and status updates.
• Submit claims to carriers and monitor progress through resolution.
• Gather and maintain all required documentation to support claim investigations and recoveries.
• Coordinate communication with customers, carriers, warehouses, and insurance representatives regarding claim status.
• Negotiate claim settlements and carrier recoveries when appropriate.
• Escalate complex, high-exposure, legal, or customer-sensitive claims to leadership as appropriate.
• Maintain accurate claim files, documentation, and claim records.
• Track open claims and ensure timely follow-up on outstanding issues and deadlines.
• Partner with Operations, Sales, and Accounting teams to gather information and resolve claim-related concerns.
• Prepare reports on open claims, recovery efforts, claim trends, and claim costs.
• Identify opportunities to reduce claim frequency and financial exposure through process improvements.
• Ensure compliance with carrier tariffs, transportation regulations, customer requirements, and company procedures.
• Assist with chargebacks, deductions, and disputed freight invoices related to claims.
• Provide exceptional customer service while balancing company interests and risk management objectives.

Qualifications

• 3-5+ years of freight brokerage, transportation, logistics, cargo claims, carrier claims, or related industry experience required.
• Experience handling freight loss, damage, shortage, service failure, and cargo claims required.
• Strong attention to detail and investigative skills.
• Ability to manage multiple claims and priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office, especially Excel, Outlook, and Word.
• Experience working with transportation management systems (TMS) required.
• Knowledge of cargo claims procedures, carrier liability, and transportation regulations required.
• Experience negotiating claim settlements, recoveries, and carrier disputes preferred.
• Ability to work independently while exercising sound judgment regarding escalations.