Senior Cargo Claims & Payments Specialist

Total Quality Logistics; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Perks including employee discounts,金融健

tuition reimbursement and more

Employee referral bonuses

Fast-paced, high-energy work enviro n

Career advancement opportunities

Collaborative team environment with培训

Certified Great Place to Work with 900

Job summary

Total Quality Logistics in Cincinnati, OH is seeking a Claims Specialist to oversee claims validation, payments, insurance and carrier collections. You will develop processes, ensure timely payments, and maintain strong relationships with internal teams and external stakeholders.

You should have 2+ years in claims or related fields, with a track record of organized, detail-oriented work and the ability to manage deadlines in a fast-paced environment.

Qualifications

• 2+ years of experience in claims, insurance, fraud or related field.
• Previous leadership experience preferred.
• Strong, independent decision-making skills while maintaining relationships with the sales department.
• Ability to work quickly and handle requests.
• Capable of meeting multiple deadlines and changing priorities.
• Excellent organizational skills with strong attention to detail.
• Good communication skills.
• Strong customer service orientation.
• Focused, positive attitude.

Responsibilities

• Oversee an efficient and timely customer claims payment process.
• Develop and maintain a specific process and set of consistently applied routines governing how we manage and support Customer Payments, Insurance & Carrier Collections.
• Coordinate and ensure timely processing of claims payments, insurance denial reviews, and carrier collection activities.
• Maintain and share claims risk management trends as a result of our claims experience with Operational Sales-Claims Prevention team for consideration/communication.
• Serve as a key senior support role with the Claims Supervisor, acting as a backup as needed to assist in supervisory-related task/duties.
• Manage a subset of more difficult Claims, as needed/assigned by the Claims Supervisor.

Skills

2+ years experience in claims

Leadership experience

Decision-making

Organizational skills

Communication skills

Customer service

Job description

Total Quality Logistics in Cincinnati, OH is seeking a Claims Specialist to oversee claims validation, payments, insurance and carrier collections. You will develop processes, ensure timely payments, and maintain strong relationships with internal teams and external stakeholders.

You should have 2+ years in claims or related fields, with a track record of organized, detail-oriented work and the ability to manage deadlines in a fast-paced environment.