Claims Analyst

Total Quality Logistics; Cincinnati (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision

401(k) with company match

Employee discounts

Financial wellness planning

Tuition reimbursement

Career advancement opportunities

Monthly team competitions

Great Place to Work

Job summary

Total Quality Logistics (TQL) is seeking a Claims Representative to manage an evolving portfolio of cargo claims and resolve them through customer, carrier, and insurance outreach. The role emphasizes attention to detail, investigative thinking, and strong customer service within a 24/7 logistics environment.

You will research claims, document submissions, and follow up with insurance partners, carriers, and customers to resolve issues.

Qualifications

• Experience in claims, insurance, fraud or related field preferred
• Strong independent decision-making skills while maintaining relationships with sales
• Ability to work quickly and handle requests
• Capable of meeting multiple deadlines and changing priorities
• Excellent organizational skills with strong attention to detail

Responsibilities

• Research reported claims and determine validity of the claim
• Manage the documentation and submission process of each claim in your portfolio
• Follow up on claims and insurance companies on behalf of TQL and our customers
• Collect all necessary documents and information to file, investigate and resolve claims
• Contact carriers, insurance companies, salvage companies and customers regarding claims
• Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

Skills

Attention to detail

Customer service

Investigation skills

Independent decision making

Job description

As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.

What’s in it for you:

• $17.50 - $22/hr.
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Advancement opportunities within structured career paths
• Monthly team competitions and contests
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Research reported claims and determine validity of the claim
• Manage the documentation and submission process of each claim in your portfolio
• Diligently follow up on claims and insurance companies on behalf of TQL and our customers
• Collect all necessary documents and information to file, investigate and help resolve claims
• Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
• Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

What you need:

• Experience in claims, insurance, fraud or another related field preferred
• Strong, independent decision-making skills while maintaining great relationships with the sales department
• Ability to work quickly and handle requests
• Capable of meeting multiple deadlines occurring at the same time
• Ability to prioritize various requests and handle changing priorities
• Excellent organizational skills with strong attention to detail

Where you'll be:

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at [e-mail]