Claims Intake Intern — Remote/Hybrid (Summer 2027)

Encova Insurance; Tennessee; Hybrid; USD 20,000 - 29,000; Full time

Job summary

Encova Insurance offers a full-time summer internship for 2027, with a 40-hour work week. The role is based in Charleston, WV with a preference for hybrid or in-office work, and remote work may be possible for candidates in approved payroll states.

The internship pays $18 per hour and seeks students who are currently enrolled with at least 60 credits completed. The program is RIse Elite Top 50; interns work on real-world claims intake and customer service, gaining exposure to insurance

Qualifications

• This is a full-time summer internship and will require someone who can work at least 40 hours per week.
• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Ability to provide excellent customer service to both external and internal customers.
• Ability to work as a team member and perform based on established standards and expectations.
• Ability to multi-task and stay organized.
• Excellent written and oral communication skills.
• Ability to analyze information received and decide next steps.
• Experience with Microsoft Products.

Responsibilities

• Receive initial claim information from customers telephonically, electronically, email, and/or fax.
• Provide information to customers regarding loss reporting options.
• Determine appropriate policy and coverage for loss.
• Onboard new associates with leadership team.
• Analyze information received on the claim and triage the facts to determine next steps.
• Obtain and document facts of loss in the computer system.
• Respond to internal and external customers by telephone, email or correspondence.
• Interpret coverage and issue claim decisions for claims.
• Review, update, and document intake processes and procedures.

Skills

Customer service

Teamwork

Multi-tasking

Written and verbal communication

Detail-oriented

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Encova Insurance offers a full-time summer internship for 2027, with a 40-hour work week. The role is based in Charleston, WV with a preference for hybrid or in-office work, and remote work may be possible for candidates in approved payroll states.

The internship pays $18 per hour and seeks students who are currently enrolled with at least 60 credits completed. The program is RIse Elite Top 50; interns work on real-world claims intake and customer service, gaining exposure to insurance