Claims Intake Intern — Hybrid/Remote, Summer 2027

Encova Insurance; Columbus (OH); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Networking opportunities

Flexible start and end dates

Community involvement and volunteer机会

Job summary

Encova Insurance offers a full-time summer internship for 2027, with a 40-hour work week and flexible start/end dates based on business needs. The role may be hybrid or remote for eligible payroll states, with pay of $18 per hour.

The internship is open to students who are currently enrolled and have completed at least 60 credit hours. Encova highlights its RISE Elite Top 50 internship status and opportunities to learn real-world claim handling while collaborating with a dynamic team across the

Qualifications

• Must be currently enrolled in college and have completed at least 60 credit hours
• Must be able to work 40 hours per week during summer
• Excellent customer service to both external and internal customers
• Ability to work as a team member and perform based on established standards and expectations
• Ability to multi-task
• Must be detail-oriented
• Excellent written and oral communication skills
• Ability to fully analyze information received and make decisions as to next steps and action required
• Experience with Microsoft Products
• Ability to work proficiently in multiple systems
• Excellent organizational skills
• High school diploma.
• One-year previous full-time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred.

Responsibilities

• Receive initial claim information from customers telephonically, electronically, email, and/or fax
• Provide information to customers regarding the different options available for loss reporting
• Determine appropriate policy and coverage for loss
• Work with leadership teamto on board new associates
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
• Obtain and document facts of loss information in the computer system
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
• Review, update, and document intake processes and procedures.

Skills

Customer service

Team player

Multitasking

Detail oriented

Written and verbal communication

Organizational skills

Analytical thinking

Customer interaction

Education

High school diploma

60 credit hours completed

Tools

Microsoft Office

Job description

Encova Insurance offers a full-time summer internship for 2027, with a 40-hour work week and flexible start/end dates based on business needs. The role may be hybrid or remote for eligible payroll states, with pay of $18 per hour.

The internship is open to students who are currently enrolled and have completed at least 60 credit hours. Encova highlights its RISE Elite Top 50 internship status and opportunities to learn real-world claim handling while collaborating with a dynamic team across the