Claims Care Center Associate — Customer Experience Pro

American Family Insurance Agency Staff; Phoenix (AZ); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + pension plan

Annual incentive

9 paid holidays + 23 days PTO

Job summary

American Family Insurance Agency Staff is seeking an Associate Claims Care Center Representative to manage customer interactions across phone and digital channels, handling new and existing claims with a focus on timely service. The role supports adjusting lines with low-complexity inventory and ensures accurate processing of payments.

Candidates should be able to work independently, apply coverage details, and coordinate with multiple business lines while maintaining a high standard of customer

Qualifications

• Experience providing customer-driven solutions and service.
• Ability to review coverage, assign services, and interpret estimates.
• Strong independent problem-solving and multi-channel communication.
• Experience handling inbound/outbound and digital interactions.

Responsibilities

• Review and apply coverage, assign services, and process payments.
• Communicate effectively and manage claims on a schedule.
• Handle inbound/outbound calls and digital interactions.
• Coordinate with multiple lines of business.
• Maintain claim inventory and assist with low-complexity inventory.

Job description

American Family Insurance Agency Staff is seeking an Associate Claims Care Center Representative to manage customer interactions across phone and digital channels, handling new and existing claims with a focus on timely service. The role supports adjusting lines with low-complexity inventory and ensures accurate processing of payments.

Candidates should be able to work independently, apply coverage details, and coordinate with multiple business lines while maintaining a high standard of customer