Claims Care Center Associate — Customer Experience

American Family Insurance Agency Staff; Madison (WI); Hybrid; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) and pension

Annual incentive

23 paid holidays

PTO 23 days

Zusammenfassung

American Family Insurance is seeking an Associate Claims Care Center Representative to manage phone and digital interactions on new and existing claims and assist with immediate needs. The role may support low-complexity claim inventory and requires strong customer service skills.

Compensation ranges from $25.00 to $31.88 per hour. Primarily home based with occasional office visits to Madison, WI and other listed locations. Benefits include healthcare, 401(k), pension, and paid time off.

Qualifikationen

• Experience providing customer-driven solutions, support, or service.
• Ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Ability to work independently and problem solve.
• Experience handling interactions via inbound calls, outbound calls, and digitally.

Aufgaben

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, including time management and scheduling.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Kenntnisse

Customer service

Phone & digital interactions

Independent problem solving

Claims processing

Tools

Claim systems

Jobbeschreibung

American Family Insurance is seeking an Associate Claims Care Center Representative to manage phone and digital interactions on new and existing claims and assist with immediate needs. The role may support low-complexity claim inventory and requires strong customer service skills.

Compensation ranges from $25.00 to $31.88 per hour. Primarily home based with occasional office visits to Madison, WI and other listed locations. Benefits include healthcare, 401(k), pension, and paid time off.