Remote Claims Care Center Associate

American Family Insurance Agency Staff; Keene (NH); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + pension plan

9 paid holidays

Paid time off (23 days)

Job summary

American Family Insurance Agency Staff is seeking an Associate Claims Care Center Representative to handle customer interactions on new and existing claims. The role may involve managing a claim inventory and supporting low-complexity tasks for adjusting lines.

The position offers an hourly compensation range of $25.00–$31.88, with relocation support for eligible candidates and the possibility of working primarily from home with occasional office visits.

Qualifications

• Experience delivering customer-driven solutions or service.
• Ability to review coverage, interpret notes, and assist with payments.
• Ability to work independently and solve problems.
• Experience handling inbound/outbound and digital interactions.

Responsibilities

• Review and apply coverage and adjuster notes, process payments.
• Plan and organize work with time management to service claims.
• Handle interactions via calls and digital channels.
• Collaborate across lines of business for cross-functional tasks.
• Gather information to accurately process claims and meet goals.
• Provide exceptional customer service to internal/external customers.

Skills

Customer service

Communication

Problem solving

Time management

Tools

Claims systems

Job description

American Family Insurance Agency Staff is seeking an Associate Claims Care Center Representative to handle customer interactions on new and existing claims. The role may involve managing a claim inventory and supporting low-complexity tasks for adjusting lines.

The position offers an hourly compensation range of $25.00–$31.88, with relocation support for eligible candidates and the possibility of working primarily from home with occasional office visits.