Claims Care Center Associate – Customer Experience

American Family Insurance Agency Staff; Minneapolis (MN); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical,Dental,Vision

Wellbeing benefits

401(k)

Pension plan

Annual incentive

9 paid holidays

Paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance seeks an Associate Claims Care Center Representative to deliver outstanding service for new and existing claims. The role supports claims processing, coverage interpretation, and payments, with a focus on efficient, customer-centric interactions.

These roles are primarily home-based, require proximity to a core office, and offer hourly compensation in a range of $25.00–$31.88 with benefits including medical, dental, vision and retirement plans.

Qualifications

• Experience delivering customer-driven solutions.
• Ability to review coverage, assign services, interpret estimates and process payments.
• Able to work independently and solve problems.
• Experience handling inbound/outbound and digital communications.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Skills

Customer service

Coverage interpretation

Independent problem solving

Call handling

Tools

Claim systems

Job description

American Family Insurance seeks an Associate Claims Care Center Representative to deliver outstanding service for new and existing claims. The role supports claims processing, coverage interpretation, and payments, with a focus on efficient, customer-centric interactions.

These roles are primarily home-based, require proximity to a core office, and offer hourly compensation in a range of $25.00–$31.88 with benefits including medical, dental, vision and retirement plans.