Claims Care Center Associate — Customer Support & Claims

American Family Insurance Agency Staff; Denver (CO); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Pension plan

Paid time off

9 holidays

Job summary

American Family Insurance is seeking an Associate Claims Care Center Representative to provide customer experience by managing phone and digital interactions on new and existing claims. You may assist with low-complexity claim inventory and work remotely with occasional office visits within commutable distance to nearby core locations.

Salary ranges from $25.00 to $31.88 per hour. Compensation varies by job level and geographic work location. Relocation support is offered for eligible candidates.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrated ability to work independently and problem solve.
• Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Skills

Customer-driven solutions

Reviewing coverage and payments

Independent problem solving

Inbound/outbound/digital interactions

Job description

American Family Insurance is seeking an Associate Claims Care Center Representative to provide customer experience by managing phone and digital interactions on new and existing claims. You may assist with low-complexity claim inventory and work remotely with occasional office visits within commutable distance to nearby core locations.

Salary ranges from $25.00 to $31.88 per hour. Compensation varies by job level and geographic work location. Relocation support is offered for eligible candidates.