Claim Operations Specialist: Customer Care & Payments

The Travelers Indemnity Company; Morristown (NJ); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company in Morristown, NJ seeks a customer engagement specialist to support the claim department under moderate supervision. You will build customer relationships, triage inquiries, and help manage claim information and payments.

You will partner with claim professionals across departments to document files, process payments, and maintain accurate data while supporting financial controls and adherence to procedures.

Qualifications

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor's Degree.

Responsibilities

• Serves as a customer service representative for the claim department, addressing questions and routing to the proper department.
• Documents claim files, requests reports and records, and reviews medical bills and wage statements.
• Processes and issues claim payments, including outside vendor invoices and medical processing fees.
• Maintains accurate records and prepares operational reports for claim professionals and managers.
• Assists with claim center financial standards and data reconciliations.

Skills

MS Office

Accountability

Analytical Thinking

Change Management

Communication Skills

Judgment & Decision Making

Relationship Management

Education

High School Diploma

Bachelor's Degree

Job description

The Travelers Indemnity Company in Morristown, NJ seeks a customer engagement specialist to support the claim department under moderate supervision. You will build customer relationships, triage inquiries, and help manage claim information and payments.

You will partner with claim professionals across departments to document files, process payments, and maintain accurate data while supporting financial controls and adherence to procedures.