Claim Operations Specialist - Customer-Centric & Data-Savvy

Travelers Canada; Morristown (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Pension Plan

Wellness Program

Diversity Networks

Job summary

Travelers is seeking a Claims Compensation professional to support customer engagements, process financial transactions, and manage crucial claim information. The role does not supervise others and requires accuracy, reliability, and strong teamwork.

The position emphasizes documenting claims, handling mail, and using data reports to inform decisions. A high school diploma or GED, plus one year of service-related experience or a Bachelor’s degree, is required.

Qualifications

• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.

Responsibilities

• Triage and route callers to the appropriate department.
• Answers claim status and payment questions.
• Documents claim files, including notes and diaries, and updates systems.
• Processes claim payments and manages related invoices and expenses.
• Prepares reports and analyzes data to support claim professionals.

Skills

Microsoft Office

Email

Web-enabled applications

Database software

Education

High School Diploma or GED

Bachelor's Degree

Job description

Travelers is seeking a Claims Compensation professional to support customer engagements, process financial transactions, and manage crucial claim information. The role does not supervise others and requires accuracy, reliability, and strong teamwork.

The position emphasizes documenting claims, handling mail, and using data reports to inform decisions. A high school diploma or GED, plus one year of service-related experience or a Bachelor’s degree, is required.