Claims Operations Specialist - Customer & Payments Expert

Wells Media Group; Rancho Cordova (CA); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Retirement benefits (401k)

Wellness program

Job summary

Travelers is seeking a Customer Service Specialist in the claim department to assist customers with questions, claims status, and payments. This role operates under moderate supervision and involves collaboration with claim professionals.

The position emphasizes accuracy, timely processing, and effective data management, with opportunities for performance-based incentives and comprehensive benefits.

Qualifications

• 1 year of service-related work experience or a Bachelor’s Degree.
• Proficient with MS Office and email tools.
• Strong communication and analytical thinking.

Responsibilities

• Answer customer questions and triage calls to appropriate department.
• Document and process claims and related financial transactions.
• Assist with data management and reporting for claims.
• Support with payments and expense processing.
• Handle mail, scans and file management; lift up to 20 pounds.

Skills

Microsoft Office

Email tools

Web-enabled applications

Database software

Education

High School Diploma or GED

Bachelor's Degree

Job description

Travelers is seeking a Customer Service Specialist in the claim department to assist customers with questions, claims status, and payments. This role operates under moderate supervision and involves collaboration with claim professionals.

The position emphasizes accuracy, timely processing, and effective data management, with opportunities for performance-based incentives and comprehensive benefits.