City Operations Lead - NYC & Newark (Data-Driven, P&L)

Bird; New York (NY); On-site; USD 85,000 - 99,000; Full time

Benefits offered by this job

Healthcare package

Bird ride credits

Work-from-home stipend

Plenty of time off

Job summary

Bird in New York City is seeking a City Operations Manager to lead the NYC area operations from the Bronx Facility, with full P&L ownership and partner/vendor engagement. You will drive strategic delivery, manage a regional operations team, and ensure alignment between strategy and execution.

The role requires a doer attitude, strong strategic skills, excellent time-management, and clear communication to seek buy-in from senior leaders. You will work with NYC and Newark teams onsite.

Qualifications

• 3+ years of relevant experience in operations.
• At least 1 year of team leadership experience.
• Strong communication and ability to motivate teams.
• Experience liaising with city stakeholders and partners.
• Data-driven with strong Excel/data management skills.

Responsibilities

• Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team.
• Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results.
• Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties.
• Work on continuous growth, as well as local campaigns and initiatives to improve market share.
• Manage costs, with a keen eye on profitability and positive margins.
• Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front-line workforce in specific markets.
• Problem solve - prioritize tasks, and overcome obstacles that come your way.
• Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback.
• Be resourceful and a self-starter - take initiative, work well without supervision, and begin projects independently.
• Be part of the Bird culture - build a fun, inclusive, and safe workplace.

Skills

Team management

Data analysis

Excel

Communication

Problem solving

Stakeholder relations

Attention to detail

Adaptability

Tools

SQL

BI tools

Job description

Bird in New York City is seeking a City Operations Manager to lead the NYC area operations from the Bronx Facility, with full P&L ownership and partner/vendor engagement. You will drive strategic delivery, manage a regional operations team, and ensure alignment between strategy and execution.

The role requires a doer attitude, strong strategic skills, excellent time-management, and clear communication to seek buy-in from senior leaders. You will work with NYC and Newark teams onsite.