Senior City Operations Leader — Scale Urban Mobility

Bird; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Plenty of time off

Work-from-home stipend

Employer-paid healthcare package

Bird ride credits

Job summary

Bird in San Francisco is seeking a Senior City Operations Manager to drive operational excellence, market growth, and efficiency in local markets. You will lead day-to-day operations, optimize performance, and grow a capable team while upholding Bird’s safety and quality standards.

Reporting to the Regional Operations Manager, you’ll manage fleet, supply, and demand strategy, collaborate with product, marketing, and central ops, and represent Bird in city stakeholders.

Qualifications

• 5+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced environments with at least 3 years leading a team.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms).
• Excellent communication skills, both verbal and written, with the ability to influence and build trust with stakeholders.

Responsibilities

• Manage end-to-end local operation including fleet management, supply optimization, and demand generation with leadership support.
• Track and analyze metrics such as fleet utilization, efficiency, and revenue; implement action plans to improve KPIs.
• Recruit, train, and manage a high-performing operations team, fostering accountability and continuous improvement.

Skills

Analytical skills

Communication

Problem solving

Organization

Entrepreneurial mindset

Tools

Excel

Google Sheets

BI platforms

Job description

Bird in San Francisco is seeking a Senior City Operations Manager to drive operational excellence, market growth, and efficiency in local markets. You will lead day-to-day operations, optimize performance, and grow a capable team while upholding Bird’s safety and quality standards.

Reporting to the Regional Operations Manager, you’ll manage fleet, supply, and demand strategy, collaborate with product, marketing, and central ops, and represent Bird in city stakeholders.