City Operations Manager - (NYC)

Bird; New York (NY); On-site; USD 85,000 - 99,000; Full time

Benefits offered by this job

Healthcare package

Bird ride credits

Work-from-home stipend

Plenty of time off

Job summary

Bird in New York City is seeking a City Operations Manager to lead the NYC area operations from the Bronx Facility, with full P&L ownership and partner/vendor engagement. You will drive strategic delivery, manage a regional operations team, and ensure alignment between strategy and execution.

The role requires a doer attitude, strong strategic skills, excellent time-management, and clear communication to seek buy-in from senior leaders. You will work with NYC and Newark teams onsite.

Qualifications

• 3+ years of relevant experience in operations.
• At least 1 year of team leadership experience.
• Strong communication and ability to motivate teams.
• Experience liaising with city stakeholders and partners.
• Data-driven with strong Excel/data management skills.

Responsibilities

• Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team.
• Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results.
• Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties.
• Work on continuous growth, as well as local campaigns and initiatives to improve market share.
• Manage costs, with a keen eye on profitability and positive margins.
• Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front-line workforce in specific markets.
• Problem solve - prioritize tasks, and overcome obstacles that come your way.
• Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback.
• Be resourceful and a self-starter - take initiative, work well without supervision, and begin projects independently.
• Be part of the Bird culture - build a fun, inclusive, and safe workplace.

Skills

Team management

Data analysis

Excel

Communication

Problem solving

Stakeholder relations

Attention to detail

Adaptability

Tools

SQL

BI tools

Job description

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Role Overview

The City Operations Manager role is a key role within Birds’ Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the NYC area, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. We need a strategic critical thinker who can start from a broad perspective and dive deep into details to ensure complete alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to communicate clearly and present information to seek buy-in. In this role, you will support NYC and Newark working out of our Bronx Facility.

Key Responsibilities

• Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team
• Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results
• Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties
• Work on continuous growth, as well as local campaigns and initiatives to improve market share
• Manage costs, with a keen eye on profitability and positive margins
• Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front-line workforce in specific markets
• Problem solve - prioritize tasks, and overcome obstacles that come your way
• Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback
• Be resourceful and a self-starter - take initiative, work well without supervision, and begin projects independently
• Be part of the Bird culture - build a fun, inclusive, and safe workplace

Must-Have

• 3+ years of relevant experience, at least 1+ year of experience managing team members
• Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams
• Excels at building networks and liaising with external partners and city stakeholders
• Strong Excel/data management skills
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
• Ability to simplify difficult problems into actionable and solvable tasks
• Data-driven by nature, strong attention to detail, and obsessed with process improvement
• Comfortable learning and adapting to new concepts and using new tools

Why Bird Matters

Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

Culture at Bird

We're an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks Up!

We want you to succeed and thrive here, so we offer a few sweet perks:

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course, Bird ride credits to get you where you need to be!

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives — encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Pay Range Disclosure: Bird offers competitive pay and benefits packages. The base salary range/hourly rate that Bird currently reasonably expects to pay for this role is included below. However, actual compensation may vary upon a number of factors such as experience, knowledge, skill level, skill sets, or the city in which work is performed. Accordingly, under certain circumstances, it is possible that a candidate’s actual compensation may be above or below this range. Some roles may also be entitled to receive other forms of compensation such as bonus, variable pay, and equity, and you will be eligible for paid time off, health and welfare benefits, and retirement benefits pursuant to the Company’s policies.

Pay Range: $85,000 — $99,000 USD