Citizen-Centric Government Programs Specialist

Maximus; Ruskin (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed.

Responsabilités

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions and maintain compliance with privacy standards.
• Escalate complex issues to the appropriate team when needed.

Description du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed.