Citizen Services Specialist for Government Programs

Maximus; Aarons Place (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed.

Qualifikationen

• Handles inbound calls, emails, and chats with citizens and program participants.
• Provides timely, accurate information on eligibility, application status, and program guidelines.
• Documents interactions with focus on privacy and compliance.

Aufgaben

• Handle multi-channel inquiries (phone, email, chat) from citizens and participants.
• Provide accurate information on eligibility criteria and program guidelines.
• Document all interactions and escalate complex issues per policy.

Jobbeschreibung

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed.